TERMS AND CONDITIONS
The present general Terms and Conditions govern exclusively, unless agreed otherwise between the Parties, the relationship between the Customer (hereinafter the Customer) and the company Vimex, s.r.o. (hereinafter the Seller), with its registered office in Košice, Löffler street 2, 04001, Slovakia with business registration number 31632009 and VAT number SK 2020472124 (both hereinafter referred to as Parties), for orders via the www.zebramade.com website.
The current Terms and Conditions may be amended at any time on the initiative of the Seller.
Prior to any transaction, the Customer declares having entirely reviewed and accepted the present Terms and Conditions.
By submitting an order, the Customer explicitly and unreservedly accepts the Terms and Conditions set out below:
1. PURCHASE AGREEMENT
1.1. The purchase Agreement entered by and between the Seller and the Customer shall be considered completed and duly entered by the Parties at the time in which the order is duly submitted by the Customer - in accordance with the purchase procedure indicated on the website.
2. OFFERING AND PRODUCTS
2.1. The offerings of the Seller are without any commitment on its part, unless stipulated otherwise in its price quotes.
2.2. The Seller reserves the right, unless a definitive contract is entered into, to make any changes whatever at any time, which are intended to bring about an improvement in the Product.
2.3. Any order only becomes definitive on written confirmation of acceptance of the order by the Seller.
2.4. Information related to products and prices, as well as the detailed order information, is compiled and distributed subject to changes and corrections.
2.5. All products available on the website www.zebramade.com are subject to availability at the time of the order. The Customer will be informed if the Product requested is not available.
2.6. The Seller reserves the right to vary at any time the quantity and/or the type of products that may be purchased on the website.
3.1. All prices on the website are stated in Euro.
3.2. The prices are not comprehensive of the shipping and delivery charges. Said costs will be indicated in the confirmation of the order.
3.3. The prices can vary at any time, especially in case of special offer, promotions or any other marketing efforts.
3.4. The Seller uses its best endeavor to ensure that all pricing information on the website is accurate, but cannot guarantee the absolute absence of error. In the event that an error in the price of a product shall occur, the Seller will allow the Customer the option to confirm the purchase of the Product at the correct price or to cancel the order.
4. ORDER and CONFIRMATION
4.1. The Customer acknowledges, at the time when the order is placed, that he has read the specific order Terms and Conditions shown on the screen with the description of the service or the product, the guide price, product characteristics, quantity, colour, restriction of certain categories of products, probable delivery, and declares explicitly that he accepts these unreservedly.
4.2. The Seller will send the Customer an e-mail confirming the receipt of the order placed. The Customer shall immediately verify the content of the e-mail and shall immediately notify the Seller of any error or mistake.
4.3. The Customer confirms on his honour that all data and questions have been completed and answered correctly, and that failure to complete the forms fully or omitting data or giving incorrect data and information entitles the vendor, the Seller, to refuse the order and postpone or cancel delivery.
4.4. The Seller reserves the right to refuse an order or impose additional conditions such as with large orders, exhaustion of stock, cessation of production of particular products, orders by minors, incomplete ordering procedures or problems with previous orders, as well as specific colours or versions requested by the Customer which are not usually saleable.
5.1. Any order is final and complete upon reception of the Customer’s funds.
5.2. The price is payable upon placement of the order. The Customer undertakes to pay the total price of the Product (price of the Product and shipping costs) as stipulated on the website and also to pay for, or have someone pay for the customs duties, the VAT or any other taxes due to the import of the Product in the country of delivery outside the European Union, directly to the forwarding or customs agent.
5.3. The Customer shall pay for his order by credit card (through Paypal – however Paypal account is not needed).
6. SHIPPING AND DELIVERY
6.1. The Product shall only be dispatched to the Customer after the Seller has received all the correct data and information, and has received the payment in full.
6.2. All deliveries are made by a courier company.
6.3. Unless otherwise stipulated, our prices do not include transport and delivery of the Product to the Customer. The costs for transport and delivery are indicated separately.
Shipping costs are at the Customer's charge, and depend on the weight and volume of the order, the delivery address and the transport company.
Shipping costs are indicated to the Customer before he confirms the order.
6.4. The courier company undertakes, if necessary, to present the Product for delivery up to maximum three times.
6.5. In accordance with the present Contract and the Law on Commercial Practices, any total or partial loss and/or damage during transport of a product ordered is at the expense of the Seller.
Any damage must be recorded at the time of receipt of the Product on the transport documents. Unless this is done, there can be no question of the Product being taken back or replaced. On signature of the delivery note, the Customer declares that he accepts the condition in which the Product is received and confirms his acceptance of the Terms and Conditions.
The risk of damage or destruction to the Product purchased is only transferred to the Customer once the Product has been delivered to the address of delivery of the Customer, and he has signed the delivery note.
6.6. Incorrectly transmitted delivery addresses are the responsibility of the Customer and may result in additional charges.
6.7. Products are only delivered in countries specified on the website. Products are delivered wherever possible within the timeframe indicated during the individual order confirmation.
For destinations not mentioned on the website, a separate price quote can be made upon request.
6.8. The stated delivery times are not binding but are merely provided as an indication. Delays in delivery do not constitute grounds for termination of the Agreement or for the payment of damages to the Customer, except in the case of deliberate delay or of delay exceeding 30 days after the order is placed, provided that the Product is immediately deliverable from stock.
6.9. The Customer accepts that the average delivery period of products is at least 10 to 14 days.
6.10. If the Product in stock is not delivered within thirty days after placing the order and payment of the Product ordered, in principle the contract is dissolved by right, unless the non-delivery is the consequence of force majeure or insufficient stock, or delay in delivery from the manufacturer.
6.11. The delivery note given by the carrier, dated and signed by the Customer upon delivery will constitute evidence with regard to transport and delivery.
The Customer shall check the content, the conformity and the condition of the Product on delivery thereof.
6.12. In the event of delays, damages, total or partial losses, or any problem whatsoever, the Customer shall be responsible for exercising all claims against the courier company. The Seller shall never be held liable for any reason whatsoever.
Therefore the Customer undertakes to check the condition of the Product upon delivery and before signing the acknowledgement of receipt of the parcel.
If the Customer notes any damage he shall reject the Product or issue handwritten, precise and dated reservations. These reservations must be confirmed by registered letter with recorded receipt sent to the carrier within three (3) working days following the delivery date of the Product. A copy shall be sent to the Seller.
7.1. The Seller warrants for a period of two years after delivery the materials and the construction except if any defect or damage is the consequence of incorrect use, lack of maintenance or due care, or negligence by the Customer.
In order to avoid any trouble, products are verified before their shipment.
7.2. A Customer who wishes to claim against the warranty must notify the Seller in writing within 48 hours of the discovery of a defect, upon which the Seller's Customer service will explain the procedures and where to return the Product. The Customer shall return the product at its expenses with a copy of the original invoice.
A warranty claim may only be entertained if the order form and the confirmation of order are produced and only applies to products used, stored and maintained for their normal intended purpose with due care and attention, and according to the vendor's instructions.
8. INTELLECTUAL PROPERTY
8.1. The Seller owns the intellectual property right upon the website and the right to display the elements of the catalog, in particular the photographs for which it has obtained the necessary authorizations from the concerned parties.
Consequently, total or partial reproduction of the elements contained in the website or the catalog on any medium whatsoever, the use of such elements and the fact to make them available to third parties are strictly prohibited.
9.1. These Terms and Conditions of sale are governed exclusively by Slovak law, and the legal consequences deriving thereof. Any disputes shall be submitted to the sole jurisdiction of the Slovakian courts.
10. RETURN POLICY
10.1. If you are not 100% satisfied with your purchase, we are able to take it back and give you a full refund within 30 days. If 14 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition you recieved it. It must also be in the original packaging.
11. RETURN SHIPPING
11.1. Simply contact us with a brief explanation, and we'll arrange for it to be collected by our delivery partner company. We will refund you the cost of the purchased products, but you will need to pay for the cost of the item to be collected. The price of the return shipping is 50 Eur.